Legal notice

LEGAL NOTICE

Company Name: COVENANT

Business Address: Flat A7, 7/F, Block A, Efficiency House, 35 Tai Yu Street, Hong Kong

Contact Information:

  • Phone: +852 5680 5170
  • Email: hello.covenant.official@gmail.com

Nature of Business: Online retail of jewelry and accessories

For Customers in the European Union (EU)

In accordance with EU consumer protection laws, including Directive 2011/83/EU on consumer rights:

  • You have the right to withdraw from any purchase within 14 days of receiving your order, without providing a reason (cooling-off period).
  • To exercise your right of withdrawal, please contact us at hello.covenant.official@gmail.com within the applicable period.
  • Refunds will be processed within 14 days of receiving your withdrawal request.
  • All prices displayed include applicable taxes. Import duties may apply for orders shipped to EU countries.

As of June 19, 2026, an electronic withdrawal function is available directly from your order page in compliance with EU Directive 2023/2673.

For Customers in the United Kingdom (UK)

In accordance with the Consumer Contracts Regulations 2013:

  • You have the right to cancel your order within 14 days of receiving your goods.
  • To cancel, please contact us at hello.covenant.official@gmail.com.
  • Refunds will be issued within 14 days of us receiving the returned goods or proof of return.
  • Import duties and customs charges may apply for orders shipped to the UK.

For Customers in the United States (US)

  • All product descriptions, pricing, and availability claims on this website are accurate to the best of our knowledge.
  • Import duties and customs fees may apply for orders shipped to the United States.
  • For returns and refunds, please refer to our Return & Refund Policy.

Dispute Resolution

For any complaints or disputes, please contact us first at hello.covenant.official@gmail.com. We will endeavor to resolve any issues within 14 business days.

Intellectual Property

All content on this website, including images, text, and branding, is the property of COVENANT and may not be reproduced without prior written consent.

Last updated: July 2026